JUNIOR OPERATIONAL SUPPORT TECHNICIAN

Description

Job Summary: We are seeking a proactive and communicative Junior Operational Support Technician to work on innovative solutions, providing technical support and user assistance. Key Highlights: 1. Work on innovative solutions and make a difference in technical support 2. Perform IT equipment rollout 3. An environment focused on professional growth ### **Opportunity | Junior Operational Support Technician – São José dos Pinhais/PR** **Positivo S+** is a technology company focused on innovative solutions. We seek engaged professionals to join one of our major projects. If you seek growth and want to make a difference in technical support, join our team! **Main Responsibilities:** * Receive and handle tickets via the **Synergy** system (N1\) * In-person counter support and field support (travel to the factory) * Microcomputer support: desktops, laptops, monitors, smartphones, and tablets * Perform **rollout** of IT equipment **Mandatory Requirements:** * Driver's License Category B (Mandatory) * 1–2 years of experience in technical support / Help Desk * Experience in customer service and user support * Proactive, communicative profile with strong adaptability **Education:** * Technical or undergraduate degree in IT (in progress) **Preferred Qualifications:** * Spanish language skills (desirable) * Conflict resolution and effective communication skills **Employment Type and Benefits:** * **Type:** CLT * **Positivo S+ Benefits:** Medical and dental plans, Life Insurance, Meal/Voucher Allowance, Discount Club, Wellhub (gyms), Mente Tranquila, and discounts on products and courses * **Transportation:** Exclusively **charter bus** **Working Hours and Location:** * **Schedule:** Monday to Friday, 8:00 AM to 5:00 PM * **Location:** Avenida Renault, 1300 – Borda do Campo, São José dos Pinhais/PR Minimum Education: High School (Secondary Education) Driver's License: B