Job Summary: We are seeking a proactive, committed individual with strong interpersonal skills to provide Level 1 and Level 2 technical support, manage support tickets, and deliver system support. Key Highlights: 1. Working on the Technical Support team handling Level 1 and Level 2 requests 2. Logging and managing support tickets and providing operating system support 3. Creating and updating the knowledge base and procedures We are **Quality Digital**! Learn more about us: * **Our defining statement** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Though remote, we stay connected. We hold regular ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment that values and promotes plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your typical day will include:** * Logging and managing support tickets, handling Level 1 and Level 2 requests; * Providing operating system support and software installation, including Microsoft Office, networking, printers, and peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, VPN, Active Directory, and IP settings; * Monitoring, responding to, and updating tickets in the database to prevent backlogs that could compromise project SLAs and minimize ticket backlog; * Creating and updating the knowledge base, procedures, service scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, Microsoft Office, and smartphones/mobile devices. **Preferred qualifications** * Bachelor's degree in Technology. **Work Schedule** * **Rotating shift** \- **2:00 PM to 11:00 PM** **(weekend availability required);** * **Work model: Hybrid** \- On-site attendance once every three months; * **Location: Água Verde, Curitiba-PR;** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** to keep you and your family healthy * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership** to encourage physical activity * **SESC partnership** offering diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates + financial education program * **Corporate University and learning paths** featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
