Security Technology company located in Alphaville, Pinhais, is hiring: ***Mid-level IT Analyst \-*** *Commercial working hours from 08:00 to 18:00.* Salary: BRL 3,200.00\+ BRL 35.00 per day meal voucher (no discount)\+ BRL 400.00 monthly food allowance \+ Fuel assistance BRL 250.00 per month / worked day or transportation pass \+ life insurance and pharmacy benefit. After probation period, health and dental insurance. **Experience in Technical Support / Customer Service \- Level 2** **Responsibilities:** Will work in the company's IT department, providing support for technological infrastructure including hardware and systems through technical tickets, following defined procedures and meeting established deadlines. Will perform preventive and corrective maintenance on computers, analysis and monitoring using Zabbix and Grafana systems. Focus on network operations. **Desirable:** Knowledge of ITIL, pursuing or completed degree in Systems Analysis, IT Technician, Computer/Software Engineering, or related fields. Must reside in areas with easy access to Pinhais / Colombo. Job type: Full-time, Permanent CLT contract Pay: BRL 3,200.00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Free parking * Life insurance * Food allowance * Meal allowance * Transportation allowance Screening question(s): * What neighborhood do you live in? Experience: * Ticket-based support experience? (Required)