### **JOB DESCRIPTION** **Mission** * This professional will be an essential part of our technical team, supporting the evolution of complex solutions and ensuring excellence in Salesforce project delivery. We are seeking someone passionate about technology, with an ownership mindset, a strong focus on quality, and deep technical expertise to operate in challenging, integrated environments connected with corporate systems. **Responsibilities** * Develop Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Aura Components; * Create and maintain APIs, triggers, batch jobs, and test classes following quality standards and coding best practices; * Support Salesforce QA and Consulting teams, ensuring stability and quality of deliverables; * Participate in technical analysis, code reviews, and architectural decisions; * Collaborate with cross-functional teams (business, QA, administrators, DevOps) in agile environments; * Propose and implement continuous improvements to performance, security, and governance across the Salesforce ecosystem. **Technical Scope** * Advanced Service Cloud configuration; * Configuration of Cases, Queues, Assignment Rules, Case Routing, and Escalation Rules; Implementation of Email-to-Case, Web-to-Case, and Chat/Messaging (WhatsApp, Web Chat, Messenger, etc.); * Administration of Knowledge Base, Macros, Quick Text, Omni Supervisor, Entitlements, and Milestones; * Definition of prioritization strategies and workload balancing via Omni-Channel Flows (Flow Builder). **Integrations and Automation** * Development and support of integrations between Salesforce and external systems via REST, SOAP, and Bulk APIs, including synchronous and asynchronous patterns; * Direct integration with SAP Business One (SAP B1) using Service Layer and OData, including authentication, payload structure, logging, and error handling; * Integrations with complementary solutions such as Experience Cloud, Service Cloud Voice (Amazon Connect, Genesys, Talkdesk), and bots/digital assistants; * Deployment and continuous delivery via SFDX, Change Sets, and Azure DevOps; * Creation and maintenance of Flows, Process Builder, Validation Rules, Custom Metadata Types, Record Types, and Dynamic Forms. ### **JOB REQUIREMENTS** * Advanced experience in Apex (classes, triggers, tests, and batch processes); * Proficiency in LWC, Aura Components, and Visualforce; * Knowledge of Salesforce Lightning architecture and data modeling; * Solid experience with Salesforce integrations (SOAP/REST/Bulk API); * Prior experience working across multiple clouds (Sales, Service, Experience, Financial Services); * Mastery of SOQL/SOSL, design patterns, and clean code best practices; * Hands-on experience with Salesforce DevOps, including version control, automated deployment, and metadata migration; * Experience with Salesforce1 Mobile, system integrations, and Salesforce reporting/dashboards. **Desirable Certifications (*****not mandatory*****)** * Salesforce Certified Administrator or Advanced Administrator; * Salesforce Certified Platform Developer I/II; * Salesforce Certified JavaScript Developer I; * Salesforce Certified Service Cloud Consultant; * Salesforce Certified OmniStudio Developer or Platform App Builder. ***Work Location***: Pinhais/PR or São Paulo Capital. ### **ADDITIONAL INFORMATION** **Contract:** PJ