Collection Assistant

Description

Job Summary: The Collection Assistant manages delinquent customers, negotiates debts, and seeks credit recovery, while also analyzing creditworthiness and suggesting solutions. Key Highlights: 1. Manage portfolio of delinquent customers 2. Negotiate payment terms and methods 3. Identify and suggest improvements to collection processes **Description and Responsibilities:** **Working Hours:** Monday to Friday, 08:00–17:00, with a 1-hour lunch break **Experience Level:** Professional **Employment Type:** Full-time – CLT Job Activities: The Collection Assistant is responsible for managing the portfolio of delinquent customers, contacting them via telephone, e\-mail, and other communication channels to negotiate outstanding debts. They conduct credit analysis and identify and propose solutions to resolve financial arrears. Key responsibilities include: * Collecting from delinquent customers to recover receivables. * Negotiating payment terms and methods, offering viable alternatives to customers. * Recording and tracking completed negotiations, ensuring system data remains up to date. * Identifying and suggesting improvements to collection processes to enhance efficiency and credit recovery. **Requirements:** * Completed high school education. * Minimum 1 year of experience in collections. * Knowledge of negotiation techniques. * Strong verbal and written communication skills. * Ability to work under pressure and meet targets. * Organizational skills and attention to detail. Preferred Qualifications: * Experience in collections. * Proficiency in Microsoft Office, especially Excel. **Benefits:** Medical assistance, Dental assistance, Internal benefits, Life insurance, Meal allowance, Transportation allowance