TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: FiOS Tecnologia is seeking a proactive and solutions-oriented Technical Support Assistant to join its Support team. Key Highlights: 1. First-level technical support for customers and internal users 2. Diagnosis and resolution of connectivity and infrastructure issues 3. Career development in a network- and infrastructure-focused environment FiOS Tecnologia, a reference in connectivity and network infrastructure solutions, is looking for a proactive, solutions-focused, and excellent communicator Technical Support Assistant to join our Support team! If you are passionate about technology, skilled at diagnosing and resolving technical issues, and seeking an opportunity to develop your career in a network- and infrastructure-focused environment, this position is for you. **Main Responsibilities** * Provide first-level (N1) technical support to customers and internal users. * Register, classify, and track technical tickets in the Help Desk system. * Diagnose and resolve basic connectivity, hardware, software, and network infrastructure issues. * Escalate more complex tickets to higher-level support teams (N2/N3). * Assist in preventive and corrective maintenance of equipment and systems.