CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: Responsible for providing consultative customer service, promoting products, identifying commercial opportunities, as well as offering operational support and conducting collection activities. Key Highlights: 1. Consultative customer service and product promotion 2. Operational support and contribution to credit processing agility 3. Support in collection activities to reduce delinquency **Job Description:** ---------------------- Responsible for providing consultative customer service, promoting the Institution's products, and identifying commercial opportunities. Provides operational support to Credit Agents, contributing to the agility of credit request processing. Supports collection activities aimed at reducing delinquency, ensuring process efficiency and excellence in service to enhance customer retention. **Essential Requirements:** ------------------------------ Effective Communication (Executors) Results-Oriented (Executors) Alignment with the Business (Executors) Innovation (Executors) Completed High School Education Basic Computer Skills Credit Analysis Knowledge Sales Techniques Knowledge Collection Experience Basic Financial Mathematics **Desirable Requirements:** -------------------------- Incomplete Undergraduate Degree Driver's License Category B Ability to drive in urban areas and on federal highways (BR) **Employment Type:** -------------------------- CLT (Consolidation of Labor Laws) **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Unimed Health Plan Telemedicine Education Allowance Birthday Day Off **Work Location:** ---------------------- SERVICE POST \- URUBICI **Working Hours:** ------------------------ 8:30 AM to 12:00 PM and 1:00 PM to 5:30 PM