* Communicate to managers any difficulties, needs, decisions made, or ideas for improvement; * Provide humanized patient care enabling precise, personalized dialogue so that the customer values the assistance offered; \- Efficiently present the necessary knowledge to continue service when transitioning from machine to human; \- Ensure service processes are carried out efficiently and reliably, providing all required information such as bringing documentation, medical request, insurance card, and giving instructions for exam procedures; \- External collections: register patient along with exams, check collector availability and schedule appointments; \- Schedule external and internal collections; * Send quotations as requested by the customer; \- Achieve targets assigned to the department; \- Monitor quotations and follow up on them attempting to close sales; * Provide support on digital platforms including: SZ.chat, Facebook, Instagram, E\-mail, Website and Google.