**About us:** We are a clinical analysis laboratory with over 20 years of experience in the market, recognized for quality, trust, and humanized service. We are constantly evolving and seeking a strategic professional to strengthen our team and boost results in our **digital service**. **Responsibilities:** * Manage the digital service team, ensuring excellence in customer experience; * Monitor performance indicators (conversion targets, quality, and satisfaction); * Develop commercial strategies to expand the customer base and increase test volume; * Identify opportunities for improvement in sales and service processes; * Train, motivate, and monitor team performance; * Work collaboratively with marketing, customer relations, and operations departments. **Requirements:** * Previous experience in commercial management, preferably in healthcare services, laboratories, or clinics; * Experience with digital service and CRM tools; * Analytical, strategic profile focused on results; * Strong leadership, communication, and people management skills. **Advantages:** * Experience in consultative sales and customer relationship management; * Knowledge of digital sales funnel strategies; * Higher education in Business Administration, Commercial Management, Marketing, or related fields.