ISM - Implementation Success Manager | Mid-level

Description

Job Summary: We are seeking a Mid-level Implementation Success Manager to lead the onboarding of new customers, ensuring structured implementations and successful adoption of the platform's modules. Key Highlights: 1. Lead onboarding for new customers and ensure structured implementations 2. Conduct training sessions and customize platform configuration 3. Collaborate with Product and Customer Success teams for continuous improvements **About Us:** Prolog has been transforming Fleet Management through technology since 2016, with a presence in 3 countries and making a difference in over 1\.000 transportation operations! At Prolog, **we never stop learning**, because knowledge is our fuel; **we don’t assume anything—we rely on data** to ensure we’re on the right path; we **focus on what matters**, without deviating from our priorities’ lane; we **value results**, because we know where we want to go; we deliver with **care and precision**, so every delivery runs perfectly; and we **refuse to accept inefficiency**, because our fleet is **built for high-performance operation**! Through our Tire Management, Maintenance Management, and Checklist Management modules, we bring greater productivity, accuracy, and predictability to our customers’ fleet management! * Learn more about **our story, values, and much more here!** * Also check out our **Instagram**, where we share glimpses of our daily life. We are looking for someone to join us as an **ISM \- Implementation Success Manager \| Mid-level**, and you can review the details of this opportunity below—come take a look! Important: We are currently located in the Pedra Branca neighborhood in Palhoça/SC and operate under a **fully on-site work model.** **Your day-to-day responsibilities will include:** * Leading the onboarding process for new customers, ensuring a structured implementation delivered on time and aligned with contractual expectations. * Conducting in-person and remote training sessions for key users across each account, ensuring adoption of the Tire Management, Maintenance, and Checklist modules. * Mapping the customer’s operational context to tailor the platform’s initial configuration and maximize product alignment. * Tracking implementation stages by logging milestones, pending items, and deliverables in the CRM (HubSpot), ensuring visibility for the entire CX team. * Identifying adoption risks during onboarding and proactively engaging the CS team for early retention interventions. * Creating and updating training materials, user guides, and customer support documentation. * Collaborating with Product and CS teams to report implementation feedback and contribute to process and product enhancements. * Participating in internal CX team rituals, providing visibility into the status of ongoing implementations. Requirements: **To take on this mission, you must have:** * Experience in training, enablement, or software implementation (SaaS preferred); * Strong communication skills—clear and pedagogical—for both operational users and managers; * Ability to organize and manage multiple concurrent onboarding projects; * Familiarity with CRM and task management tools; * A consultative mindset, with active listening and solution-oriented focus. **Not required, but we’ll be thrilled if you also have:** * Experience with HubSpot; * Knowledge of the Transportation and Logistics sector; * Exposure to Customer Success methodologies (onboarding, health score, churn prevention); * Experience creating educational materials or training pathways. Benefits **Benefits of being a Prologger:** * Meal Allowance: BRL 31.00 per working day; * Fuel Allowance: BRL 250/month or Public Transport Allowance; * Flexible Benefit: BRL 200.00/month; * Unimed Health Plan (after 4 months of employment); * Bradesco Dental Plan (after 3 months of employment); * Birthday Day Off; **We also offer...** * **Basicoisas**: An internal convenience store to make your routine lighter and more practical; * Partnership with **Wellhub** (Gympass): A wide range of options for physical activity, therapy, nutrition, and sleep quality; * Partnership with **Avus**: Up to 80% discount at pharmacies, in-person consultations, and exams; * **Starbem**: 4 telemedicine consultations per month (1 with a general practitioner or specialist, 1 with a nutritionist, and 2 with psychologists); * SESC Agreement: Discounts on hotels, network gyms, and "day use" including lunch; * Complimentary coffee, fruits, teas, and cookies; * Job and Salary Framework; * Biannual Performance Reviews; * Development focus: 1:1 meetings, feedback culture, and Individual Development Plans (IDPs); Casual dress code. * **So, are you ready to optimize the daily lives of thousands of fleet managers?**