Reservation Assistant

Description

Job Summary: Responsible for addressing customer needs via telephone, email, or in person; managing individual and group reservations; and conducting follow-up to finalize sales. Key Highlights: 1. Customer service via telephone, email, and in person for reservations. 2. Preparation of quotations, contracts, and follow-up to close sales. 3. Ensure excellent customer service and contribute to achieving targets. Responsible for addressing customer needs via telephone, e\-mail, or in person for individual and group reservations, conducting site visits, sending contracts and quotations, and performing follow\-up to finalize sales, aiming to achieve targets. Key responsibilities: * Completing and analyzing Market Share data; * Analyzing the daily reservation report; * Addressing customer needs via telephone, e\-mail, and in-person contact; * Responding to daily email requests; * Verifying commissions and incentives; * Supporting and coordinating with other interdepartmental teams; * Checking accommodation documentation; * Preparing quotations and contracts for groups; * Entering and sending group rooming lists; * Analyzing occupancy rates and closing portals (HOTV and GDS) as needed; * Responding to requests from OTA channels; * Sending payment links for reservations; * Archiving documents for future reservations (hotv); * Conducting site visits with customers following internal procedures to showcase facilities and support business closures for the property; * Preparing and sending individual quotations; * Populating group contracts, entering closed or quoted groups into spreadsheets and systems; * Ensuring excellence in group service by aligning information with relevant departments; * Performing follow-up with customers to increase quotation-to-sale conversion rates; * Contributing to achieving monthly and annual group revenue and occupancy targets, following guidance from the department Coordinator; * Conducting post\-sale follow-up with customers; * Supporting the Events department with telephone assistance, quotation submissions, and other support as required; Experience in reservations and CM system is desirable.