PL IT Systems Analyst

Description

Job Summary: Professional responsible for developing and maintaining technological resources, systems, and infrastructure, ensuring availability, innovation, and data security at Multilog. Key Highlights: 1. Passion for what you do and accomplish, with a focus on innovation and growth. 2. Ownership mindset and proactivity to make things happen. 3. An environment that values respect, trust, integrity, and care. Have you ever imagined working at one of the best logistics companies to work for? Here, we value respect for people, aiming to strengthen trust in relationships and integrity in practices—without losing our passion for winning! **WHAT DOES IT MEAN TO HAVE THE MULTILOG WAY?!** It means being passionate about what you do and accomplish, constantly thinking “outside the box.” It means innovating to grow, seizing opportunities to make things happen. The ownership mindset is part of the **Multilog DNA**!! Nothing beats delighting and connecting\-with people, acting as an integrator and always prioritizing care—for yourself and others. #### **Responsibilities and Duties** Develop, implement, and maintain the company’s technological resources and systems—including equipment, networks, infrastructure, and other internal or external components—to ensure necessary availability for seamless business operations, introduce market innovations and best practices, and preserve data and information integrity and security. 1\. Execute routine tasks within your area of expertise and support defining procedures for their execution, monitoring information and experiences. 2\. Support system development, customization, and improvement through business analysis and testing for validation. 3\. Participate in projects by developing, customizing, and adjusting systems and processes according to the defined scope. 4\. Ensure technological resource availability by scheduling and performing corrective and preventive maintenance on systems. 5\. Monitor project development alongside users, consultants, and third parties, providing required data and information to meet demand. 6\. Develop test plans and oversee integrated testing with clients. 7\. Gather information from clients and managers to define processes used in system and application development, aiming for optimal interpretation by solution providers. 8\. Prepare documentation required for system and application development—including data dictionaries, system manuals, and technical reports. 9\. Monitor identification and resolution of technological issues and deviations, performing preliminary analyses per established procedures and guidelines. 10\. Participate in implementing and maintaining IT governance solutions/tools, as well as incident and problem management tools. 11\. Travel to support other units and attend training/knowledge transfer sessions. 12\. Respond to user tickets to assess hardware and software issues, identifying type (incident or request), category, priority, and following the proper handling sequence. 13\. Collaborate with vendors to ensure resolution of incidents and problems, and delivery of improvements. 14\. Perform other professional activities related to and inherent in the role. #### **Requirements and Qualifications** * Bachelor’s degree in Computer Science, Information Systems, or related fields. * Solid system development knowledge, including proficiency in programming languages (e.g., Java, C\#, Python), frameworks (e.g., .NET, ITIL, Spring), and databases (e.g., SQL Server, Oracle, PostgreSQL). * Knowledge of customs-related environments. * Knowledge of SARA, preferably in support roles. * Skills in analysis, problem-solving, and teamwork. * Excellent verbal and written communication, with ease interacting across different departments. * Familiarity with agile methodologies (Scrum, Kanban) and project management tools. #### **Preferred Qualifications:** * Experience in IT infrastructure (networks, security, cloud computing). * Knowledge of system architecture, microservices, and APIs. * Relevant technical certifications (e.g., ITIL, PMP, TOGAF) **Work Model**: On-site **Work Location:** Any Multilog unit **Working Hours:** Monday to Friday, 9:15 AM to 12:00 PM and 1:00 PM to 7:00 PM\. #### **Benefits:** * Profit-Sharing Program (PPR – semiannual) – We steer together toward a successful journey! * Citizen Company Program \- To help you enjoy special moments with your children. * Health and Dental Plans – It’s good to take care of yourself when needed ;) * Transportation Allowance – We care about your commute. * Parking – Taking care of what’s yours. ️ * Meal Voucher/On-site Cafeteria – Delicious and uplifting! ️ * Life Insurance – Hope you never need to use it. * Tuition Reimbursement Program – We always want your growth! ‍‍‍‍ * Pharmacy Benefits Plan \- We care about your wellbeing. * Total Pass \- For an active and healthy lifestyle. #### **Here You’ll Also Find...** * Multi\+ Health & Care App \- Designed for you and your family, covering Mental, Physical, and Financial Wellness programs. * External Training Programs – We want to accompany and see you grow. * Refer & Earn Program – Had a great experience? You earn! Innovate and delight—that’s our way of being and doing. Join Multilog! Become a **\#Multilover**!