IT Technician

Description

Job Summary: Monitor and provide technical support for post-sales contracts, perform Level 1 troubleshooting, and log actions to manage incidents. Key Highlights: 1. Monitoring and technical support for post-sales contracts 2. Performing Level 1 troubleshooting to resolve incidents 3. End-to-end registration and tracking of anomaly tickets **Job Description:** ---------------------- We are infrastructure specialists for ICT, with strong expertise in manufacturing, sales, management, support, and consulting for Data Centers, Networks, and IP-based Communications. We lead the production and supply of intelligent solutions for government and private sectors, while driving business and people forward through technological innovation. Join us and help connect even more people to the future! Your Key Responsibilities Will Include: Monitoring and providing technical support for post-sales contracts and performing Level 1 troubleshooting to resolve assigned incidents; Logging actions in the system and tracking anomaly tickets end-to-end, proactively creating records, documenting failures in the solution to maintain a knowledge base for Zoom Holding’s knowledge management; Using system and network asset management tools to monitor, maintain operational environments, and address anomalies by detecting and prioritizing responses according to incoming demand; Collaborating with other Zoom Holding departments, engaging third-party service providers when necessary, managing the entire service workflow, directly coordinating with assigned analysts to facilitate their work and providing all required tools for incident resolution. **Mandatory Requirements:** ------------------------------ Basic knowledge of Microsoft Office suite, network architecture, and Windows/Linux operating systems. Basic knowledge of hardware architecture and computer maintenance. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- INDIFFERENT **Benefits:** --------------- Flexible benefits (meal and food allowances); Transportation allowance; Health insurance; Dental insurance; Wellhub (Gympass); Monthly subsidy for therapy via Zenklub; 10% discount on ZOOM Store products; **Work Location:** ---------------------- Rua da Praça, 241 \- Suite 816 \- Pedra Branca \- Palhoça (SC) **Working Hours:** ------------------------ Relief shift \- Flexible schedule