IT Assistant

Description

Job Summary: The professional will provide customer service and technical support, resolving inquiries promptly and proactively, with emphasis on communication and organization. Key Highlights: 1. Customer service and agile support via CMR, WhatsApp, and telephone 2. Focus on communication, organization, and proactivity 3. Knowledge of remote access tools (TeamViewer, AnyDesk) **Responsibilities:** Provide customer service to retailers across the network via CMR, WhatsApp, and telephone; Promptly and effectively resolve retailers' inquiries; Log support tickets with the system provider and monitor them as needed; Act in accordance with company guidelines; **Requirements and Qualifications:** Prior experience in customer service through any channel—CMR, WhatsApp, or telephone; Proficiency with remote access tools (TeamViewer and AnyDesk); Excellent verbal and written communication skills; Ability to build relationships across departments; Strong personal organization and time management skills; Critical thinking—seek evidence-based reasoning, ask questions, and avoid making automatic decisions based solely on personal opinion; Proactivity and commitment; Quick learning ability; Willingness to travel; **Preferred Qualification:** Currently pursuing a bachelor's degree in any technology-related field or equivalent. **Working Hours** 8:00 AM to 6:00 PM **Work Location (100% in-person):** R. Fagundes Varela, 1320 \- Areias, São José \- SC **Benefits** Meal allowance: BRL 384.00 Discount on proprietary brand products Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position Salary: BRL 2,100.00 \- BRL 2,300.00 per month Benefits: * Meal allowance Work Location: In-person