Job Summary: We are seeking a dynamic Infrastructure and Support Assistant to ensure the operational continuity of our technology environment, handling incident resolution and infrastructure maintenance. Key Highlights: 1. Single point of contact for incident resolution and infrastructure maintenance. 2. Hardware maintenance and user support for internal customers. 3. Asset management and administration of access in AD and email systems. **Infrastructure and Support Assistant** **About the Role:** We seek a dynamic professional to ensure the operational continuity of our technology environment. You will serve as the single point of contact for incident resolution and infrastructure maintenance, covering everything from hardware to network monitoring. **Key Responsibilities:** * **Hardware Maintenance:** Perform preventive and corrective maintenance on desktops and laptops. * **User Support (Service Desk):** Respond to and resolve low- and medium-complexity service requests, ensuring internal customer satisfaction. * **Environment Monitoring:** Monitor the health of servers, network devices, antivirus systems, and virtualized environments. * **Asset Management:** Maintain strict control over hardware inventory and software license records. * **Access Administration:** Manage users in Active Directory (AD), corporate email accounts, and network permissions. * **Information Security:** Assist in implementing security policies and backup procedures. **Technical Requirements:** * Proven experience in technical support and hardware assembly/maintenance. * Solid knowledge of **Windows 10/11** and **Microsoft 365 Suite**. * Understanding of networking protocols (TCP/IP, DNS, DHCP). * Preferred: Basic knowledge of **VMware/Hyper-V** environments and monitoring tools (e.g., Zabbix). **Desired Profile:** * **Hands-on:** Proactive attitude to anticipate issues. * **Clear Communication:** Ability to explain technical terms to non-technical users. * **Organized:** Discipline to document service requests and keep inventory up to date. Compensation: R$2.769,00 – R$3.769,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Childcare allowance * Meal voucher * Food allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
