Want to grow professionally and develop alongside Ateky? We have an opportunity for Technical Support N1! **✨ Main responsibilities:** Support users via telephone, email, chat, or ticketing system. Register, classify, and prioritize incidents and service requests in the ITSM. Perform initial diagnosis and resolve simple connectivity, network, and login issues. Provide basic support for operating systems and corporate applications. Escalate tickets to N2 and N3 with appropriate documentation. Monitor tickets and update the knowledge base. Assist with administrative tasks within the support area. Comply with information security policies and best practices. Contribute to continuous process improvement. **? Apply now:** recrutamento@ateky.com.br ? (48) 3192-1049