Customer Support Assistant

Description

Job Summary: The Customer Support Assistant will serve as the primary bridge between the company and its customers, providing support, clarifying inquiries, and promptly and empathetically following up on requests. Key Highlights: 1. Focus on excellent customer experience and empathetic service. 2. A fundamental role in customer satisfaction and retention. 3. Opportunities for professional growth. **Job: Customer Support Assistant** We are seeking a **communicative, organized individual focused on delivering an excellent customer experience**. In this role, you will be responsible for handling customer interactions, answering questions, and following up on requests—ensuring **speed, quality, and empathy in every interaction**. **Responsibilities** * Provide clear and courteous customer support * Clarify questions and guide customers regarding services and processes * Track requests, ensuring timely follow-up and appropriate resolution * Contribute to continuous improvement of the customer experience **Requirements** * Completed high school education * Strong verbal and written communication skills * Organizational skills and attention to detail * Basic computer literacy **Preferred Qualifications** * Prior experience in customer service * Experience in support or relationship management roles **Why is this position important?** You will be one of the **primary bridges between the company and its customers**, playing a crucial role in satisfaction, retention, and building a positive experience. If you seek an environment where your work is valued and growth opportunities exist, **we want to meet you**! **Apply now and join our team!** **Job Details** * Employment type: **CLT – Permanent** * Work model: **On-site** **Benefits** * Medical assistance * Meal allowance * Food allowance * Transportation allowance Job type: Full-time, Permanent CLT Compensation: R$2.000,00 \- R$3.046,78 per month Benefits: * Medical assistance * Meal allowance * Food allowance * Transportation allowance Work location: On-site