Claims Assistant

Description

Job Summary: Professional to work in the claims area, performing process monitoring, case analysis, interaction with policyholders, and administrative tasks. Key Highlights: 1. Proven experience in insurance and claims 2. Empathetic customer service to policyholders 3. Real opportunity for learning and growth REQUIRED KNOWLEDGE: \- Proven experience in insurance. \- Proven experience in the claims area \- Computer skills (Microsoft Office, email, internet, Google Drive). \- Education: Completed high school. JOB RESPONSIBILITIES: \- Open and monitor the progress of claims processes; \- Receive and analyze cases reported by customers; \- Interact empathetically with policyholders; \- Maintain accurate records of claims through registration and management systems; \- Ensure compliance with deadlines and service quality standards; \- Provide assistance to customers regarding their questions and requests; \- Search for medical clinics as needed; \- Assist in scheduling medical and dental appointments as needed; \- Perform other administrative tasks within the department. BENEFITS: \- Competitive salary \- R$39.10 per day meal voucher + CAJU supplement \- Real opportunity for learning and growth within the company (career and compensation plan) \- Gympass, with possibility of including dependents \- Dental insurance \- Life insurance Employment Type: Full-time CLT Compensation: R$2\.106,00 \- R$3\.000,00 per month Benefits: * Dental care assistance * Life insurance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site