Job Summary: The candidate will be responsible for analyzing, diagnosing, and resolving incidents, addressing root causes directly and proposing continuous improvements to ensure optimal system operation. Key Highlights: 1. Direct intervention at the root cause of problems and proposal of continuous improvements. 2. Diagnosis and resolution of bugs and critical incidents with a sense of urgency. 3. Proficiency in backend development with Laravel and frontend development with Vue.js. **What Is Your Mission?** You will be primarily responsible for analyzing, diagnosing, and resolving incidents, directly addressing their root causes and proposing continuous improvements. You will ensure optimal system operation by resolving incidents and implementing corrective improvements quickly and effectively. **Responsibilities** * Diagnose and resolve bugs and critical production incidents, acting with a sense of urgency; * Perform root cause analysis (RCA) of complex issues, proposing definitive solutions—not merely temporary fixes; * Perform root cause analysis (RCA) of complex issues, proposing definitive solutions—not merely temporary fixes; * Actively participate in agile ceremonies (Daily Stand-up, Planning, Kanban) for demand management; * Ensure code quality in fixes (test coverage, best practices); * Maintain up-to-date technical documentation regarding incidents and applied solutions. **What Do You Need?** * Proven expertise in backend development with Laravel; * Experience in frontend development with Vue.js; * Proficiency in SQL (MySQL/PostgreSQL), including query analysis and optimization; * Practical experience with agile methodologies (Kanban, Lean, XP); * Technical English for reading and communicating with international teams; * Sense of urgency and excellent priority management. * Availability for overnight on-call shifts when required (previously coordinated) **Desirable** * Knowledge of quality practices (CI/CD, automated testing); * Familiarity with monitoring and observability tools (e.g., Datadog, Sentry, New Relic); * Knowledge of software architecture and microservices. **Additional Information:** * 100% Remote position * Contract type: PJ