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Then don't waste time!**\n\n\nJoin us and bring **high-quality education** to the entire Brazil! ???","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762334221000","seoName":"b2b-client-success-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-anhembi/cate-other17/b2b-client-success-analyst-6429878001536112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"889382cf-e2ac-450e-8fea-dd16f30fb9c2","sid":"2a96ef37-2073-4ed0-9331-8c09338154cc"},"attrParams":{"summary":null,"highLight":["B2B customer strategic management","Creation of visual materials and content","Data analysis via Power BI"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Piracicaba,São Paulo","unit":null}]},"addDate":1762334218870,"categoryName":"Other","postCode":null,"secondCateCode":"farming-animals-conservation","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4164,4173","location":"R. 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The Mid-level CS Analyst will be responsible for conducting onboarding, monitoring key touchpoints throughout the course, and boosting engagement and retention—strengthening the bond between the student and AgroAdvance.\n\n\n**Main Responsibilities**\n\n\n* Ensure **students' access to the learning platform** and provide initial technical support.\n* Organize and keep updated **onboarding and support materials** together with the content creation team.\n* Conduct **individual kick-off** with each student (personalized message or audio), ensuring welcoming, clarity, and understanding of the journey.\n* Plan and execute **journey touchpoints** according to the established schedule (Kickoff, FUPs, 3 months, 6 months, 9 months, and Final Meeting).\n* **Monitor academic engagement** (logins, class attendance, grades, exam participation) and report key points during active contacts.\n* Evaluate and track **CSAT, NPS, and engagement metrics**, seeking continuous improvement in the student experience.\n* **Organize class communication schedules**, aligning with content and marketing leads.\n* Identify **students with potential for new courses**, encouraging continuation of their educational journey.\n* Refer **qualified students to the sales team** for new course opportunities.\n* **Record all interactions and insights** in the CSM platform (SenseData), ensuring traceability and a consolidated student view.\n* Report **complaints and suggestions for improvements** to relevant departments, following up on solutions.\n* **Prepare presentations and reports** on student journeys and relevant touchpoints.\n* Analyze student profiles within classes and suggest **improvements in CS processes** based on collected data and observed behavior patterns.\n\n**Hard Skills (what we seek)**\n\n\n* Completed or ongoing higher education in Business Administration, Marketing, Education, Human Resources, or related fields.\n* Previous experience in customer service, student onboarding, or educational support.\n* Basic knowledge of e-learning platforms and CRM/CSM tools (PipeDrive, SenseData — advantage).\n* Ability to efficiently manage information and prioritize demands.\n* Practical knowledge of CS metrics (CSAT, NPS, CES, and Engagement).\n\n**Soft Skills (who we want by our side)**\n\n\n* Clear, empathetic, and welcoming communication—able to build rapport from the first contact.\n* Organization and process management, ensuring timely execution of scheduled activities.\n* Genuine empathy and human-centered service, with active listening and solution focus.\n* Analytical mindset, curiosity, and desire for continuous improvement.\n* Ability to work collaboratively with a sense of ownership over the student experience.\n\n**Success Indicators**\n\n\n* Engagement (% of active students attending classes).\n* Course retention and completion rates.\n* CSAT and NPS per cycle.\n* Rate of referrals to the sales team.\n* Data completeness and updates in SenseData.\n\n**Employment Model:**\n\n\n* PJ;\n\n\n* Hybrid;\n\n\n* Holidays, 13th invoice, study grant, fixed salary \\+ variable pay.\n\n\nHere at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and honoring the culture and impact of this essential sector.\n\n\n? If you want to be part of Agroadvance's expansion and directly contribute to strengthening relationships with our customers and partners, come join us as our next **Customer Success Analyst.**","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761181250000","seoName":"customer-success-analyst-junior","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-anhembi/cate-other17/customer-success-analyst-junior-6415120008704112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"b9333932-be14-462a-9167-ab1b60791349","sid":"2a96ef37-2073-4ed0-9331-8c09338154cc"},"attrParams":{"summary":null,"highLight":["Student journey and experience management","Monitor academic engagement","Prepare performance reports"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Piracicaba,São Paulo","unit":null}]},"addDate":1761181250679,"categoryName":"Other","postCode":null,"secondCateCode":"farming-animals-conservation","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4164,4173","location":"R. Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil","infoId":"6415055513856112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Assistant - Mid-Level","content":"**About Us**\n\n\nAgroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector.\n\n\nAt Agroadvance, our goal is for agribusiness professionals and producers to achieve prosperity and prestige beyond what they imagined possible, becoming recognized as national heroes.\n\n\nWE shorten the distances of learning so people can GROW and BE PROUD of their journey in AGRO.\n\n\n**Position Purpose**\n\n\nBe the student's first point of contact with AgroAdvance, ensuring a fast, empathetic, and organized experience in all initial interactions. \n\nThe Junior CS Analyst supports onboarding execution, answers questions, provides platform support, and handles routine communications, contributing to a smooth and positive journey from enrollment through course completion.\n\n\n**Main Responsibilities**\n\n\n* Provide **student support via WhatsApp, email, and platform**, resolving access, login, certificate, and general guidance inquiries.\n* Support the **onboarding process**, ensuring all students receive the manual, can access the platform, and understand how classes work.\n* Monitor and respond to questions in official **class groups**, ensuring quick and courteous communication.\n* Organize and keep updated the **FAQs, manuals, and tutorials** database together with the mid-level and content creation team.\n* Track the status of pending **documentation**, guiding students on deadlines and procedures.\n* Forward complex or advisory requests to the **Mid-Level CS Analyst**.\n* Assist in organizing the **class communication schedule**, ensuring alignment with class timelines and events.\n* Record all interactions and relevant information in the CRM/CSM platform (e.g., SenseData).\n* Collect recurring student feedback and highlight **areas for improvement** in the experience.\n* Support the creation of **monitoring reports** and simple service dashboards.\n\n**Hard Skills (what we're looking for)**\n\n\n* Completed or ongoing higher education in Administration, Communications, Marketing, Pedagogy, or related fields.\n* Previous experience in **customer service, educational support, or academic secretariats.**\n* Basic knowledge of **EAD teaching platforms** and **communication/CRM tools** (PipeDrive, SenseData — a plus).\n* Good organizational and information management skills.\n* Clear writing and professional communication on digital channels.\n\n**Soft Skills (who we want on board)**\n\n\n* Empathetic and welcoming communication, conveying confidence to students from the very first interaction.\n* Organization, attention to detail, and sense of responsibility in daily tasks.\n* Ability to handle simultaneous demands with focus on quality and deadlines.\n* Collaborative spirit and willingness to continuously learn.\n* Proactivity and curiosity to understand the business and grow into more strategic CS roles.\n\n**Success Indicators**\n\n\n* Average response time (SLA) and first-contact resolution rate.\n* CSAT (customer satisfaction with service).\n* Reduction in rework and documentation backlogs.\n* Accuracy and completeness of information in the CRM.\n* Proper alignment and execution of class communications.\n\n**Employment Model:**\n\n\n* PJ (individual contractor);\n* Hybrid;\n* Holidays, 13th invoice, study grant, fixed salary.\n\nHere at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and valuing the culture and impact of this essential sector. \n\n \n\n? If you want to be part of Agroadvance's expansion and directly contribute to strengthening relationships with our customers and partners, join us as our next **Customer Service Assistant**!","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761176212000","seoName":"customer-service-assistant-intermediate","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-anhembi/cate-other17/customer-service-assistant-intermediate-6415055513856112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0520627f-3b69-4d8b-aaab-e47769eec34d","sid":"2a96ef37-2073-4ed0-9331-8c09338154cc"},"attrParams":{"summary":null,"highLight":["Customer service via WhatsApp and email","Support on EAD platform","Updates to FAQs and manuals"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Piracicaba,São Paulo","unit":null}]},"addDate":1761176212019,"categoryName":"Other","postCode":null,"secondCateCode":"farming-animals-conservation","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false}],"localIds":"25,2446","pageTitle":"Other in Anhembi","topCateCode":"jobs","catePath":"4000,4164,4173","cateName":"Jobs,Farming Animals Conservation,Other","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Home","item":"https://br.ok.com/en/city-anhembi/","@type":"ListItem"},{"position":2,"name":"Jobs","item":"https://br.ok.com/en/city-anhembi/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Farming Animals Conservation","item":"https://br.ok.com/en/city-anhembi/cate-farming-animals-conservation/","@type":"ListItem"},{"position":4,"name":"Other","item":"http://br.ok.com/en/city-anhembi/cate-other17/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"other17","total":6,"sortList":[{"sortName":"Best Match","sortId":0},{"sortName":"Newest First","sortId":1}],"hotSearches":["GCC","SUV","Toyota","Petrol","Dubai","AWD","Auto"],"breadCrumb":[{"name":"Home","link":"https://br.ok.com/en/city-anhembi/"},{"name":"Jobs","link":"https://br.ok.com/en/city-anhembi/cate-jobs/"},{"name":"Farming Animals Conservation","link":"https://br.ok.com/en/city-anhembi/cate-farming-animals-conservation/"},{"name":"Other","link":null}],"tdk":{"type":"tdk","title":"Anhembi Other Job Listings - OK","desc":"Anhembi Other job portal, providing job seekers with a wealth of Other job listings, allowing you to search for positions and access more information for free.","keywords":null}},"commonData":null,"hotCate":{},"hotCity":{"Alfenas Other Recruitment":"https://br.ok.com/en/city-alfenas/cate-other17/","Passo Fundo Other Recruitment":"https://br.ok.com/en/city-passo-fundo/cate-other17/","Bahia Other Recruitment":"https://br.ok.com/en/city-bahia/cate-other17/","Joinville Other Recruitment":"https://br.ok.com/en/city-joinville/cate-other17/","Santa Catarina Other Recruitment":"https://br.ok.com/en/city-santa-catarina/cate-other17/","Espirito Santo Other Recruitment":"https://br.ok.com/en/city-espirito-santo/cate-other17/","Manaus Other Recruitment":"https://br.ok.com/en/city-manaus/cate-other17/","Rio de Janeiro Other Recruitment":"https://br.ok.com/en/city-rio-de-janeiro/cate-other17/","Primavera do Leste Other Recruitment":"https://br.ok.com/en/city-primavera-do-leste/cate-other17/","Pernambuco Other Recruitment":"https://br.ok.com/en/city-pernambuco/cate-other17/"},"hotCateName":"Popular Jobs","hotCityName":"Popular Cities","shareOpenGraph":null,"urlInfo":{"pathname":"/en/city-anhembi/cate-other17/","origin":"https://br.ok.com","href":"https://br.ok.com/en/city-anhembi/cate-other17/","locale":"en"}}