Job Summary: This role supports real-time network monitoring, logs and resolves incidents, collaborates with technical teams, and assists with network documentation, promoting digital inclusion. Key Highlights: 1. Support for real-time network monitoring (NOC) 2. Logging and categorization of network incidents 3. Assistance with documentation of network topology and basic configuration We are Alloha Fibra, Brazil’s largest independent fiber-optic group. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** * Support real-time network monitoring (NOC) using specific systems and tools; * Log and categorize incidents identified on monitoring platforms; * Engage internal and external technical teams according to defined procedures; * Track incidents until resolution, ensuring clear communication and up-to-date records; * Assist in collecting and consolidating network performance and availability data; * Support preparation of operational reports and performance indicators; * Comply with and reinforce incident and fault-handling protocols and workflows; * Support documentation activities for network topology and basic configuration. **Requirements and Qualifications** * Completed high school education; technical or undergraduate studies in Computer Networks, Telecommunications, Information Systems, or related fields preferred; * Basic knowledge of network infrastructure (switches, routers, links); * Certification or introductory networking course preferred (e.g., CCNA, CompTIA Network+); * Proficiency in basic Excel and incident logging tools. **Additional Benefits** * Medical assistance * Dental assistance * Meal voucher * Life insurance * Transportation voucher * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on Intranet * Tour House: 5% to 12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer experience. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-driven space. For more information, visit https://alloha.com/