Operational Assistant

Description

Job Summary: Professional to work in the operational or administrative area of transportation/logistics, ensuring process efficiency, customer and driver service, and management support. Key Highlights: 1. Essential support in transportation and logistics operations 2. Focus on process analysis and continuous improvement 3. Customer and driver service and follow-up **Unit**: Feira de Santana I Bahia **Address**: Av. Deputado Eduardo Magalhães, S/N \- KM 523 BR 324 Galpão 01/10 \- Subaé, Feira de Santana \- BA, 44079\-002 **Working Hours**: 1:00 PM to 10:00 PM We are Patrus Transportes, a company that considers people its greatest asset and puts passion into every detail. Eye-to-eye interaction is a fundamental principle, and honoring our word serves as proof of transparency and responsibility. We constantly seek the best paths and remain committed to achieving optimal results. Are you interested and would like to join this team that works daily to keep Brazil moving, connecting industries and people? **Main Responsibilities:** * Generate daily incident reports and prepare periodic reports for management; * Support the branch in executing and monitoring operations, ensuring process efficiency; * Analyze indemnity processes and operational incidents, proposing improvements; * Serve internal and external customers via tickets and calls, ensuring agility and service quality; * Monitor drivers en route, ensuring timely delivery and delivery quality; * Schedule operational activities according to departmental demands; * Monitor and update operational KPIs, supporting performance analysis; * Review freight contracts of affiliated drivers, provide driver service, and monitor the affiliation process for candidates; * Update driver documentation. **What We Seek in This Professional:** * Organization and attention to detail; * Analytical ability and problem-solving skills; * Strong communication and interpersonal skills; * Proactivity and agility in supporting operational demands; * Commitment to deadlines and service quality. **Technical Requirements:** * Completed high school education * Prior experience in the operational or administrative area of transportation/logistics; * Proficiency in Microsoft Office Suite (Excel, Word, Outlook); * Experience serving drivers and internal/external customers; * Knowledge of KPI analysis and operational reporting is desirable. **Benefits:** * Health and Dental Insurance * Meal Allowance * Transportation Allowance * Life Insurance (CCT) * Gympass * Baby Kit * School Kit **More than a transportation company, we are Patrus.** **Build your career with us!** Minimum Education Level: High School (Secondary Education)