**TECHNICAL SUPPORT COORDINATOR** **Job Description:** Manage and supervise the N1 and N2 technical support team; Define, monitor, and report service KPIs and SLAs; Plan and conduct technical training sessions for the team; Participate in strategic meetings and interact with managers from other areas to align requirements; Structure, review, and standardize service request handling and escalation processes; Conduct alignment and individual feedback meetings, promoting continuous development; Lead continuous improvement initiatives and automation of service processes. **Requirements:** Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or related fields; Experience managing teams; Ability to analyze metrics and prepare management reports; Experience with performance indicator (KPI) management and continuous improvement; Optimization of IT processes and service delivery (ITIL). **Minimum Education Level:** Bachelor's Degree **Work Schedule:** Monday to Friday **Benefits:** Multibenefits Card (R$ 850.00\); Birthday Day Off; Growth Opportunities. *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial