HELP DESK ASSISTANT

Description

Job Summary: The professional will be responsible for Help Desk and Technical Support, resolving issues and guiding users on IT systems and equipment. Key Highlights: 1. Multichannel IT technical support and assistance 2. Analysis and testing to resolve IT issues 3. Monitoring of processes and suppliers for continuous improvement **None:** Have you ever considered joining a company with over 100 years of history? Join us in this journey! The world changes; Zema acts! In alignment with our core values—work ethic, transparency, simplicity, ethics, people development, and courageous energy—we seek professionals eager to join one of the best companies to work for! **Learn more about our story:** https://portal.zema.com/nossa\-historia/ **Job Responsibilities:** Responsible for providing Help Desk and Technical Support for IT-related issues and inquiries received via phone calls or multichannel requests; guide, clarify doubts, and train users on the correct usage of IT systems and equipment; Conduct analyses and tests aimed at resolving user-reported issues; document and keep procedures up to date; monitor processes and suppliers to ensure continuous improvement; support store openings and re-openings; manage equipment inventory and oversee equipment receipt/shipping through the company’s Logistics department. **Requirements that increase your chances for this position:** **Currently pursuing an undergraduate degree in fields such as:** Information Systems; Computer Science; Software Engineering; Computer Engineering; Systems Analysis and Development; or related disciplines; Intermediate computer skills; Driver's license category B; Basic English; Availability for travel; Analytical and logical thinking; Strong communication skills and ability to interact effectively across various departments; Organizational skills and ability to meet deadlines; Proactivity, flexibility, and critical thinking. **Desirable knowledge in:** Computer and printer support; ITIL (incident, request, and problem management); ERP systems (Protheus, Gemco); Computer networks; Information security; **Our Benefits:** Health insurance plan; Dental insurance plan; Meal allowance; Development initiatives and platform; Wellhub (comprehensive health platform); Birthday leave; Partnership programs offering exclusive discounts on various services and products. Diversity \& Inclusion We are committed to seriously promoting and building Diversity \& Inclusion within our company, implementing initiatives that foster a more diverse and inclusive culture, cultivating a strong sense of belonging among employees while simultaneously strengthening the Zema brand in society. **None:** None