Customer Service Agent

Description

Job Summary: Provide customer service and support to cooperatives, addressing their needs, assisting with commercial proposals, and contributing to goal achievement. Key Highlights: 1. Telephone support and assistance to cooperatives for their needs. 2. Support in preparing commercial proposals and maintaining registration records. 3. Focus on results, goals, and interpersonal relationships. **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Level:** Professional **Employment Type:** Tenured \- CLT labor code Provide customer service to cooperatives; Provide telephone support to cooperatives; Address the needs of cooperatives; Contribute to achieving established results and goals; Assist in preparing commercial proposals for products and services offered to cooperatives; Support the maintenance of up-to-date cooperative registration records; Direct and expedite service delivery to cooperatives; Assist cooperatives with access and use of electronic channels; Formalize approved renegotiation proposals. **Requirements:** Bachelor's degree completed or in progress in Administration, Accounting, Economics, Business Management, or related finance fields; Intermediate-level proficiency in Microsoft Office suite; Basic knowledge of sales techniques; Previous experience in commercial areas and customer service; Ability to communicate clearly and concisely (verbally and in writing); Teamwork skills; AMBIMA certification is a plus; Strong communication and interpersonal skills. **Benefits:** Medical assistance, Dental assistance, Gym allowance, Childcare allowance, Education allowance, Profit-sharing program, Private pension plan, Life insurance, Meal voucher