SUPPORT ANALYST II - TEMPORARY

Description

Job Summary: We are seeking a Support Analyst II to cover vacation periods, responsible for providing support, installing and configuring IT equipment, and diagnosing incidents. Key Highlights: 1. IT equipment support and configuration 2. Incident analysis and diagnosis for problem resolution 3. Maintenance of knowledge base and operational procedures * VACATION COVERAGE POSITION \- SUPPORT ANALYST II \- SÃO PAULO \* **Location:** SAA \- R. Dr. Teófilo Ribeiro de Andrade, 1060 \- Centro, São João da Boa Vista \- SP, 13870\-210 **Schedule:** Monday to Friday \- 08:00 AM to 5:00 PM (subject to change by the client). **Contract Period:** 03/02/2026 to 03/21/2026 (TEMPORARY CONTRACT) * What We Seek: \* Completed Bachelor's degree in IT-related field. **Experience:** 3 years in the field Flexibility regarding working hours. **Certification:** ITIL V4 or higher; **Certification:** MD\-102 Endpoint Administrator or equivalent; * Specific Knowledge: \* Basic knowledge of Linux operating systems; Advanced skills in maintenance and configuration of Microsoft Windows 7 or newer environments; Active Directory authentication technology; Office 365 and Office 2016 or newer suite; **Desktop Modernization:** MD\-100 and MD\-101; Computer networks, wired and wireless, TCP/IP protocol, encryption, and wireless network security; Advanced hardware maintenance skills; Basic English for reading. * Responsibilities and Knowledge: \* Providing support, installation, and configuration of new IT equipment, as well as reconfiguration of previously installed equipment; Analyzing and diagnosing incidents for problem resolution, occasionally collaborating with vendors and other professionals; Supporting installation and configuration of operating systems (MS\-Windows 7/8/10/11 or their technological successors); Supporting installation and configuration of native user tools on devices (MS\-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive); Installing standard, client-approved market software (antivirus agents, PDF readers, plug\-ins, etc); Installing specific applications or information systems, provided that procedures, manuals, and/or tutorials are supplied — with vendor or developer assistance if required; Verifying and identifying issues in cabling systems, performing basic and occasional infrastructure network repairs such as network cable crimping and physical installation of access switches into racks (without configuration or programming); Recording, tracking, monitoring progress, and resolving service requests within the adopted incident management system (as implemented by the CLIENT); Developing procedures for administering implemented solutions for problem and incident resolution, including documentation and operational procedures; Identifying tasks suitable for automation and developing or proposing tools to automate them; **Maintain an updated knowledge base:** Monitor revision and updating of operational procedures (documents), research new solutions, critically analyze processes, and propose improvements. * What We Offer: \* **Salary:** R$ 2\.651,48 **Meal Allowance:** R$ 30.00 per workday (20% PAT deduction) Transportation Allowance (if opted for, 6% deduction) Life Insurance SESC Membership * Does This Fit You? \* **Minimum Education:** Bachelor's Degree