* Provide Level 1 customer support. * Perform system implementation on-site and online; * Deliver training sessions for new and existing clients; * Understand network components, topologies, functions, and basic operating principles of network equipment; * Ensure service delivery according to company standards, contributing to the team's achievement of quarterly goals. * High school diploma or equivalent; * Good communication skills; * Proficient in computer applications; * Tax knowledge is desirable; * ERP knowledge is desirable; * Experience with POS operations is desirable; * PostgreSQL database knowledge (Backup/Restore, basic queries) is desirable. Job type: Full-time, Permanent CLT Salary: starting at BRL 1,851.00 per month Benefits: * Medical insurance * Dental insurance * Free parking * Transportation allowance Education: * High school diploma (Preferred) Experience: * Technical support (Preferred) Travel availability: * 25% (Preferred)