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Job Summary: IT professional responsible for configuring, installing, and providing technical support for operating systems, applications, networks, and servers—ensuring compliance with information security policies. Key Highlights: 1. Comprehensive IT operations, ranging from configuration to technical support and access management. 2. Opportunity to assist in complex projects and learn new technologies. 3. Focus on continuous improvement and ITIL best practices for service delivery. **1\. Configuration and Installation:** * Install and configure operating systems and applications on desktops, laptops, and peripherals such as RF scanners, laser printers, and thermal printers; * Format computers and laptops, reinstall operating systems, and ensure full device functionality; * Configure machines to grant users access to corporate systems in accordance with internal policies. **2\. Access Management:** * Provision domain access (Active Directory), configuring user permissions and profiles; * Enable and manage access to corporate software, including productivity suites (e.g., Microsoft Office) and company-specific systems; * Assign and manage Microsoft Office licenses for users. **3\. Technical Support:** * Provide first-level technical support, handling tickets related to operating systems, applications, connectivity, and local infrastructure; * Diagnose hardware, software, and network issues, escalating more complex cases to higher support tiers; * Provide technical support for equipment—including computers, printers (laser and thermal), and other peripherals—performing basic adjustments and preventive maintenance. **4\. Networks and Infrastructure:** * Assist in configuring local area networks (LAN), Wi\-Fi, and connectivity parameters under guidance from more experienced analysts; * Participate in the installation and maintenance of network and telephony infrastructure, ensuring full equipment functionality; * Rack and cabling organization: assist in physical rack organization, including routing and securing network and power cables, following structured cabling best practices; * Crimp network cables, test connections, and resolve connectivity-related issues; * Network Monitoring: use network monitoring tools to perform preventive actions and identify connectivity or performance issues, reporting critical situations to responsible personnel. **5\. Server Configuration and Support:** * Perform less complex server configurations—such as permission management, remote access, and updates—under supervision; * Assist in monitoring server performance, reporting alerts and relevant events to other members of the IT infrastructure team. **6\. Documentation and Reporting:** * Log all support interactions in the ticketing system, record maintenance activities, and document infrastructure changes for team-wide sharing; * Prepare reports on recurring issues and propose process improvements for support and infrastructure operations. **7\. Operational Support:** * Support the infrastructure team in complex projects, such as deploying new solutions, introducing new equipment, or performing local restructurings; * Ensure compliance with information security policies, occupational health and safety regulations, and environmental guidelines. **Skills and Competencies** * Strong communication skills for technical support and clarification of user queries; * Knowledge of operating systems, local network (LAN/Wi\-Fi) configuration, and Active Directory. * Practical experience in computer formatting and technical support for computers and printers (laser and thermal); * Knowledge of structured cabling, network cable crimping, and rack organization; * Familiarity with network monitoring tools and performance reporting; * Basic understanding of server configurations and related support; * Organizational skills and attention to detail when logging activities and completed tasks; * Proactivity in learning new tools and technologies; * Familiarity with ITIL service delivery best practices. ### **Employment Type:** CLT ### **Required Knowledge and Skills:** Computer Networking, Technical Support, Windows Operating System, Microsoft Office Suite, Server Administration, End-User Support ### **Benefits:** TotalPass, Dental Plan, Health Insurance, Transportation Allowance, Auster, Meal Voucher, Sesc, Vitta, On-site Cafeteria ### **Department:** Information Technology
