WORKSHOP TECHNICAL CONSULTANT

Description

Job Summary: Responsible for receiving customers, managing requests, preparing estimates, monitoring technical execution, and ensuring vehicle delivery with quality. Key Highlights: 1. Acting as the liaison between customers and the technical team 2. Ensuring clear and efficient communication 3. Focusing on service quality and standards **Job Description:** ---------------------- Responsible for receiving customers, understanding their needs, issuing service orders, preparing estimates, monitoring technical execution, and ensuring vehicle delivery with quality. Acts as the liaison between customers and the technical team, ensuring clear, efficient communication aligned with the company's and manufacturer's defined quality, safety, and service standards. Also responsible for executing administrative, commercial, and operational workshop service processes. **Mandatory Requirements:** ------------------------------ Completed High School (mandatory) Previous experience in technical customer service at workshops, dealerships, or automotive service facilities Knowledge of heavy vehicle maintenance (trucks and buses), preferably Volvo brand Experience with workshop management systems and after-sales processes **Desirable Requirements:** -------------------------- Technical course in Mechanics, Electromechanics, Automotive Maintenance, or related fields (desirable) Bachelor's degree in Administration, Engineering, Logistics, or related areas (advantageous) **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- On-site Restaurant Charter Transportation Profit Sharing Program Dental Assistance Pharmacy Partnership Group Life Insurance Breakfast Rest and recreation room with games for lunch breaks Medical Assistance Theoretical and Practical Training Platform Partnership with universities and other institutions Transportation Allowance Idea Recognition Program (Kaizens) with awards Theoretical and Practical Training for professional development Diesel Mechanic Training Program **Work Location:** ---------------------- Luvep \- Volvo Dealership Viana\-ES **Working Hours:** ------------------------ 8:00 AM to 6:00 PM \- Monday to Friday