Service Scheduler - Scheduling

Description

Job Summary: Venac Veículos Nacionais is seeking a professional to handle customer service and scheduling of After-Sales services, identify customer needs, and update systems. Key Highlights: 1. Receptive and proactive customer service 2. Scheduling of After-Sales services 3. Identification of customer needs **About Venac:** With over 50 years of history, **Venac Veículos Nacionais** is the official representative of the **Scania** brand in Espírito Santo. Headquartered in Viana and with a branch in Linhares, we are a benchmark in the heavy vehicle trade, parts, and high-precision mechanical services. With a robust infrastructure and specialized team, we deliver approximately 400 new trucks annually and perform over 30 technical services daily. Our journey is defined by resilience and our constant pursuit to be our partners’ first choice for fleet renewal and services. Key Responsibilities and Duties: * Receptive and proactive customer service; * Schedule After-Sales services for the entire group; * Populate the scheduling system with appropriate information; * Identify customer needs (periodic maintenance, repairs, recalls, diagnostics, etc.); * Confirm appointments one day prior to the scheduled date. Profile: * Prior experience in scheduling roles; * Customer service skills; * Excellent verbal communication; * Microsoft Office Suite; * Knowledge of appointment management systems. * Completion of customer service training courses will be considered a plus. **Join this team—you belong here!**