B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: We are seeking a technology-passionate professional to install, repair, and maintain FTTH and FTTA fiber-optic networks, ensuring connectivity and customer satisfaction. Key Highlights: 1. Install and repair FTTH and FTTA networks for residential customers 2. Perform corrective and preventive maintenance on services 3. Diagnose and resolve network issues while providing courteous customer service We are Alloha Fibra, the largest independent fiber-optic group in Brazil — a connected, united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you — dreamers who want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speed, Wi\-Fi issues, no connectivity, intermittency, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Verify access feasibility for the commercial team; * Relocate devices within the same residence (room-to-room moves); * Relocate equipment to a new address upon customer request; * Perform upgrades — replacing or adding devices when customers change their plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position, following managerial guidance. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * Residency in the South region of Espírito Santo (ES); * Availability for flexible working hours / travel; **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD-dependent assistance * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in Amil health plan) * E-learning platform (Intranet courses) * Tour House: 5%–12% discount on airfare purchases, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partner Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do — always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative, people-centered, and business-sustainability-focused space. For more information, visit https://alloha.com/