Description: For this opportunity, we expect the following from you: * Bachelor's degree in Exact Sciences, Social Sciences, or Humanities; * Preferred: MBA in Business Management or areas related to the company's sector; * Experience leading and developing technical and multifunctional teams, promoting innovation, engagement, and strategic deliveries in scenarios of change and crisis; * Experience in team leadership and customer relationship management, preferably in large companies within the energy sector; * Experience in negotiation, conflict mediation, and crisis management, ensuring effective resolution of critical situations and maintenance of strategic relationships with internal and external stakeholders; * Experience managing and integrating digital and traditional service channels (call centers, applications, physical and mobile agencies), ensuring accessibility and standardization of services; * Experience with performance indicators (KPIs) and customer satisfaction metrics (NPS, CSAT), using analysis to define strategies for improving services; * Knowledge of CRM (Customer Relationship Management) tools and customer relationship management platforms; * Experience implementing continuous improvement and innovation projects in customer service processes, promoting efficiency and quality in service delivery; * Knowledge of quality management methodologies such as PDCA, Lean, and Six Sigma, applying best practices to optimize processes and increase operational efficiency; * Manage all service channels by implementing standards and service accessibility to ensure efficiency and improve customer experience; * Monitor and analyze performance indicators and satisfaction metrics by defining and implementing corrective actions to improve services and increase customer satisfaction; * Manage Corporate Customer Service by monitoring and implementing continuous improvements to ensure excellence in business customers' experience and strengthen institutional relationships; * Develop and maintain strategic relationships with major clients by tracking their needs and expectations to promote high levels of satisfaction and loyalty; * Lead continuous improvement projects in service processes by implementing innovations to increase service efficiency and quality; * Establish an organizational culture focused on customer satisfaction by promoting engagement and collaboration among service teams to ensure an environment oriented toward excellence; * Train and develop service teams through continuous training and performance enhancement of employees to ensure excellence in customer relationships; * Ensure compliance with regulations and standards of the electricity sector by adopting guidelines aligned with regulatory requirements to prevent operational risks and ensure the company's credibility; * Ensure compliance with internal policies and guidelines by adopting operational standards and conducting internal audits to maintain process compliance and avoid regulatory inconsistencies; * Manage personnel under your responsibility through competency-based management, promoting training initiatives, integration of new employees, and providing guidance on benefits, overtime, safety, etc.; * Communicate goals and their breakdowns, monitoring indicators and control and verification items for your team. In this role, you will work at the Equatorial Goiás unit - Anápolis/GO, and will be responsible for managing customer relationships across all service channels of the Distribution Company, ensuring strategic alignment, operational efficiency, and regulatory compliance. You will work on process optimization, implementation of technological solutions, and promotion of continuous improvements. Lead teams toward high performance, aiming to increase customer satisfaction, expand revenues, maximize shareholder returns, reduce expenses, and comply with regulatory aspects, current legislation, and best market practices. 2511150202461870781