**Transforming the future starts now, and you can be part of this journey.** We are Grupo Equatorial, Brazil's first multiservice company, operating in the sectors of energy distribution, renewable generation, energy trading, sanitation, telecommunications, and services. We are present in various regions across the country, impacting millions of people every day through solutions that drive development and generate positive social impact. With a trajectory marked by expansion turning into opportunities, we continue growing responsibly, making room for new ideas, cultures, and perspectives, committed to the constant evolution of people and businesses. For us, challenges are growth opportunities, and teamwork takes us further. If you're looking to advance your career and contribute to a team that values diverse backgrounds and believes in each individual's potential, your place is here. We are seeking a talent to work as a Customer Relationship Manager. **Responsibilities and duties** In this role, you will work at the **Equatorial Goiás - Anápolis/GO** unit and will be responsible for managing customer relationships across all service channels of the Distribution Company, ensuring strategic alignment, operational efficiency, and regulatory compliance. You will optimize processes, implement technological solutions, and promote continuous improvements. You will lead teams toward high performance, aiming to increase customer satisfaction, expand revenues, maximize shareholder returns, reduce expenses, and comply with regulatory requirements, current legislation, and market best practices. **Requirements and qualifications** **For this opportunity, we expect the following from you:** * Bachelor’s degree in Exact Sciences, Social Sciences, or Humanities; * Preferred: MBA in Business Management or areas related to the company’s sector; * Experience leading and developing technical and multifunctional teams, promoting innovation, engagement, and strategic deliveries in changing and crisis scenarios; * Experience in team leadership and customer relationship management, preferably in large companies within the energy sector; * Experience in negotiation, conflict mediation, and crisis management, ensuring effective resolution of critical situations and maintaining strategic relationships with internal and external stakeholders; * Experience managing and integrating digital and traditional service channels (call centers, apps, physical and mobile agencies), ensuring service accessibility and standardization; * Experience with performance indicators (KPIs) and customer satisfaction metrics (NPS, CSAT), using analysis to define service improvement strategies; * Knowledge of CRM (Customer Relationship Management) tools and customer relationship management platforms; * Experience implementing continuous improvement and innovation projects in customer service processes, promoting efficiency and service quality; * Knowledge of quality management methodologies such as PDCA, Lean, and Six Sigma, applying best practices to optimize processes and increase operational efficiency; * Manage all service channels by implementing standards and service accessibility to ensure efficiency and improve customer experience; * Monitor and analyze performance indicators and satisfaction metrics by defining and implementing corrective actions to improve services and increase customer satisfaction; * Manage Corporate Service through monitoring and implementing continuous improvements to ensure excellence in business customers’ experience and strengthen institutional relationships; * Develop and maintain strategic relationships with major clients by tracking their needs and expectations to promote high satisfaction and loyalty; * Lead continuous improvement projects in service processes by implementing innovations to increase service efficiency and quality; * Establish an organizational culture focused on customer satisfaction by promoting engagement and collaboration among service teams to ensure an excellence-driven environment; * Train and develop service teams through continuous capacity building and performance enhancement to ensure excellence in customer relationships; * Ensure compliance with regulations and standards of the electricity sector by adopting guidelines aligned with regulatory requirements to prevent operational risks and ensure the company's credibility; * Ensure compliance with internal rules and guidelines by adopting operational standards and conducting internal audits to maintain process compliance and avoid regulatory inconsistencies; * Manage personnel under your responsibility through competency-based management, promoting training actions, integration of new employees, and providing guidance on benefits, overtime, safety, etc.; * Communicate goals and their breakdowns, monitoring indicators and control and verification items for your team. **Additional information** Why apply: By joining Grupo Equatorial, you become part of an expanding company with a culture that values continuous development, talent diversity, and commitment to the future. Here, purpose and results go hand in hand. **We offer benefits designed to support your journey:** ‍‍ Care Health and dental plans with co-payment, for you and your family (direct dependents); Life insurance protecting your present and future; Childcare allowance. Food Meal voucher to recharge your energy. Mobility Transportation allowance for safe commuting; On-site parking when necessary. Well-being Wellhub (formerly Gympass); Recognizing collective effort Profit sharing; Private pension plan. Universidade Saber Platform with learning paths, content, and training programs to boost each talent's professional development. **Join Grupo Equatorial. Made of people who transform the future!** Being part of Grupo Equatorial means **believing in the power of multiple possibilities.** And why do we think this way? Because our story began in energy distribution, and today, **we are Brazil's first multiservice company in the sector!** We positively impact **more than 14 million Brazilians** and continue growing with a clear purpose: transforming the future every day through solutions that create positive impacts in people's lives. We have different businesses, realities, and career paths that allow each talent to find their own way to grow, collaborate, and make a difference. Our strength lies in people and the impact they can generate when given space to be themselves. **Now it’s your turn to be part of this movement!**