Systems Support Analyst

Description

Job Summary: A technical support professional responsible for managing user access, IT assets, interacting with vendors, and proposing improvements to systems and processes. Key Highlights: 1. On-site and remote technical support 2. IT asset administration and control 3. Identify and propose system improvements Responsibilities: Provide technical support to users (on-site and remotely). Create, modify, block, and manage system access permissions. Administer and control IT assets (computers, peripherals, etc.). Open and track service tickets with vendors (ERP and other applications). Identify and propose improvements to systems and processes. Support documentation of processes and systems. Train users on correct application usage. Act as the interface between end users and technology vendors. Assist in resolving systemic incidents and problems. Education: * Bachelor's degree completed (preferred) Travel availability: * 25% (preferred) Work location: On-site