Quality Assistant

Description

Job Summary: Handle customer problem resolution, monitor customer satisfaction surveys, and verify compliance of service workflows with established standards. Key Highlights: 1. Focus on customer satisfaction and problem resolution. 2. Monitoring of processes and service standards. 3. Direct involvement in improving the customer experience. **Job Description:** ---------------------- \- Customer Satisfaction Surveys (CSI): Administer and monitor customer satisfaction surveys for clients who have used workshop services or purchased vehicles (Customer Satisfaction Index); \- Resolve customer-identified issues, tracking related processes; \- Verify whether service workflows comply with manufacturer requirements; **Mandatory Requirements:** ------------------------------ Completed High School education; Basic Microsoft Office package; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $2,600\.00 **Benefits:** --------------- Semi-annual PPR (Profit Sharing Program) On-site cafeteria or Meal Allowance (varies by location) Transportation Voucher Health Insurance – Unimed Dental Insurance – Porto Seguro Life Insurance – Saga Insurance Brokerage Acolher Saga – Psychological Support Program Wellhub – Gym Partnership Program SESC Partnership University Partnership Program Discounts on vehicle and product purchases **Work Location:** ---------------------- Avenida Brasil Sul \- Anápolis **Working Hours:** ------------------------ Monday to Friday, 8:00 AM to 6:00 PM; Saturday until 12:00 PM