**About Computécnica** Computécnica is a technology-driven company with over 40 years of market experience. We are Microsoft partners and ISO 9001 certified, ensuring quality and excellence in service to our customers. Here, you will have access to continuous training and development opportunities to stay up-to-date with the latest technologies and trends. If you enjoy challenges, want to work with large companies, explore new technologies, and be part of an innovation-focused team, Computécnica is the place for you! Requirements: We are seeking a **Junior Field Service Analyst** to act as the primary IT contact point for business areas, ensuring continuity and efficiency of information technology services. If you are passionate about problem-solving, enjoy direct interaction with users, and have a proactive mindset, this opportunity is for you! **Main responsibilities:** **✓** Computer technical support (installation, configuration, and maintenance of software on Microsoft computing platforms and others); **✓** Replace desktops/notebooks whenever requested or necessary, assisting users with setup, data backup, installation of additional software, and peripheral devices; **✓** Update the system inventory for desktops/notebooks whenever equipment is replaced; **✓** Handle and resolve Level 1 and Level 2 support tickets; **✓** Monitor the lifecycle of Level 1 and Level 2 support tickets; **✓** Resolve tickets remotely or in person as required; **✓** Update the knowledge base whenever procedures require revision; **✓** Coordinate activities with business areas when necessary. **What do you need?** **✓** Minimum of 1 year of experience in user support. **✓** Currently pursuing or completed a higher education degree in IT or related fields (Computer Science, Information Systems, Computer Engineering, or equivalent); **✓** Strong oral and written communication skills; **✓** Stay updated on industry practices and technological trends relevant to your field, and actively contribute to proposing new technological solutions; **✓** Organized, committed, dynamic, and detail-oriented; Benefits **What we offer** Transportation allowance ️ Flexible meal voucher; $34 per day Medical insurance – Porto Seguro with Mediservice partnership (compatible with Bradesco network) Dental insurance – OdontoPrev Life insurance – Porto Seguro ️ Total Pass or Wellhub Employee referral bonus program Pet health plan (Guapeco) Access to modern tools and technologies Discounts with partners – universities, language courses, gyms, and incentives for certifications and training