Job Summary: Technical support professional for end users, performing maintenance, installation, and configuration of software and hardware in Linux and Windows environments, resolving incidents ranging from low to high complexity. Key Highlights: 1. Comprehensive technical support for users and infrastructure. 2. Resolution of incidents of low, medium, and high complexity. 3. Opportunity for professional development in a diverse and inclusive environment. Who We Are “DISYS is a global U.S.-based consulting firm focused on providing IT talent to complement our clients’ technology teams. We operate in 10 countries with 45 offices worldwide. For over 25 years, DISYS® has served industries and global clients across multiple sectors, with a mission to attract and retain the world’s top talent. Today, we are proudly recognized by Staffing Industry Analysts (SIA) as one of the largest “staffing augmentation” companies in the United States. We are also a Minority-Owned Company and take pride in our roots in diversity. In Brazil, we launched operations in 2007 and have since secured over 50 clients across various economic sectors. What to Expect From Us It’s important that you know that behind every DISYS action lie five core values: collaboration, respect, fairness, commitment, and ingenuity. Collaboration, fairness, and respect are not just words; commitment is not merely a thought; and ingenuity goes beyond aspiration. These qualities define us at every level, in all partnerships, and in how we work each day. If you share these values, this is your place! Ready to grow your career with us? DISYS Brazil champions DIVERSITY. Our opportunities are also open to candidates with disabilities and rehabilitated individuals. Responsibilities: Provide user support and resolve queries and issues related to infrastructure; capability to perform maintenance activities on networks, telephony, servers, desktops, notebooks, printers, and mobile devices; install and configure software on Linux and Windows operating systems; Handle and resolve incidents of low, medium, and high complexity via phone, remote access, ITSM tools, and in-person; Collaborate with other support tiers to identify correct solutions; Assist in creating and updating technical documentation; Basic knowledge of Information Security. Requirements: Experience with in-person and remote support; Experience with Level 1/Level 2 support; Hardware maintenance experience; Experience with Active Directory; Experience installing and configuring VoIP (IP telephony); Preferred: Experience working in manufacturing facilities and supporting VIP users. Where Will You Work? We believe in experiential exchange and value relationships fostered through On-Site work in Anápolis \- Goiás. Employment Type CLT Benefits for You: Meal Voucher; Health Insurance; Dental Insurance; Life Insurance; Gympass; Meu Pet Club Minimum Education: High School (Secondary Education) Languages: * Portuguese (Native) Driver's License: Class B Willingness to Travel * Health Insurance * Dental Insurance * Meal Voucher * Meu Pet Club * Gympass * Life Insurance
João Silva
Indeed · HR
João Silva
Indeed · HR
