Operational Support Assistant

Description

Job Summary: A professional responsible for providing operational support, directing customer service requests, and monitoring service orders to ensure efficiency and high quality. Key Highlights: 1. Provide support to installers via internal channels and the ERP system 2. Ensure high-quality customer service with a courteous and empathetic attitude 3. Identify and resolve operational issues, including in critical situations or cases of customer dissatisfaction *The professional will provide operational support through internal communication channels, direct service requests via the ERP system, and monitor service orders to ensure efficient, agile, and high-quality service.* **Responsibilities** * Provide support to field installers through internal communication channels and the ERP system. * Monitor the daily schedule of field teams, providing information necessary for service execution. * Ensure high-quality customer service with a courteous, empathetic, and solution-oriented approach. * Identify and resolve operational issues, including in critical situations or cases of customer dissatisfaction. * Facilitate communication among customers, installers, and internal company departments. * Perform service checklists to ensure compliance with required standards (e.g., photos, signal quality). * Verify data entered by installers in the application, including validation of information and customer signature. * Update operational support spreadsheets and finalize Service Orders in the system. * Monitor service requests that may indicate network instability and escalate them to the responsible teams. * Perform other related duties as directed by management. **Requirements** * High school diploma * Computer literacy: proficiency in systems and spreadsheets **Working Hours:** Monday to Friday: 9:00 AM to 7:00 PM Saturday: 9:00 AM to 1:00 PM **Salary and Benefits:** Salary \+ Meal Allowance of BRL 31.00 per working day (average monthly amount: BRL 750.00) \+ Health Insurance \+ Gympass/Wellhub \+ Transportation Allowance (upon request). Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site