IT Support Analyst

Description

Summary: This Information Technology Support Analyst position focuses on partnering with users for day-to-day IT support, ensuring timely resolution of issues, and driving continuous improvement in support processes. Highlights: 1. Partner with user community on day-to-day IT support 2. Ensure timely and effective resolution of IT issues 3. Drive continuous improvement in support processes and customer satisfaction We are looking for a Information Technology Support Analyst to join our team and transform science into applied field solutions. What will you do here? The IT Technical Support position is responsible for partnering with the user community on day\-to\-day support. This position ensures timely and effective resolve of IT issues across the organization with a central focus on Global Research and Development business unit. This role combines hands\-on technical expertise with leadership responsibilities, driving continuous improvement in support processes, team performance, and customer satisfaction. What do we expect from you? **Requirements:** * Bachelor's degree in Information Technology, Computer Science, or related fields; * Advanced English (ability to read, write, and engage confidently in conversations ); * Extensive experience in end\-user support, both on\-site and remote, using remote access tools; * Solid knowledge of corporate IT support systems and networks; * Experience partnering with regional and global teams; * ServiceNow, Oracle NetSuite, MS Office Suite, Active Directory/DRA, Intune; * SLA, Help Desk System; * Operating Systems: Windows XP / 7 / 10 / 11, Home, Professional, Enterprise; * TCP/IP, DHCP, HTTP, FTP, SSH; * AWS, SharePoint, Citrix, RDC; * Fortinet, Fortigate, Aruba, Switches, Routers, Firewall, Wi\-Fi; * MIMECAST, SOPHOS, Rapid7; * SQL Server – Scripts, Backup, Restore; * MDM iOS and Android; * Lansweeper electronic equipment inventory. **Desirable:** * Technology certifications such as CompTIA\+ and Microsoft Suite; * Experience with SaaS, SSO, and other highly managed infrastructure environments; * Basic to intermediate level Spanish is an advantage. \#LI\-POST