FINANCIAL AGENT

Description

Job Summary: Responsible for serving customers, advising on repair services, managing quotations and orders, and ensuring customer satisfaction in technical assistance and parts. Key Highlights: 1. Customer service focused on excellence and satisfaction 2. A welcoming work environment focused on professional development 3. A culture that values proactivity, creativity, and continuous learning Deliver excellent customer service by advising customers on required vehicle repair services, contributing to the revenue and productivity of the technical assistance and parts department, and meeting established and agreed-upon deadlines. **Unit: Cometa Motocenter** **Responsibilities and Duties** * Receive and serve customers, handle phone calls and corporate WhatsApp, and schedule appointments when necessary. * Analyze external customers’ needs, prepare quotations, and follow up on order issuance. * Check customer registration data and update it when necessary. * Suggest parts that operate together with those requested, clarifying their functionality, features, and payment terms. * Perform the reception checklist according to the manufacturer’s service standards. * Ensure that all services with deadlines exceeding 30 days have the deadline extension agreement signed by the customer. * Provide interior vehicle protection. And other duties related to this role. **Requirements and Qualifications** **What You Need:** * Completed high school education * Proficiency in Microsoft Office suite * Experience in customer service * Basic knowledge of negotiation techniques **Who Inspires Us?** **Someone who believes in and identifies with our culture:** * Enjoys delivering excellent service and cares about customer satisfaction. * Is proactive and has a strong sense of responsibility. * Brings ideas, takes initiative, and solves problems creatively. * Is interested in technology and always willing to learn. * Adapts easily to change and new challenges. * Is organized and communicates clearly. **Additional Information** **Salary: R$** **1\.778,56** **Our Main Benefits:** **Health:** We offer health insurance. **Recognition and Celebration:** We value special moments through recognition, maternity/paternity kits, Father’s Day, Mother’s Day, and Easter gifts. **Continuous Development:** Access to our library and ongoing training to advance your career. **Financial Benefits:** Meal allowance, discounts on parts and products, and up to a 15th-month salary per our policy. **Simplified Connectivity:** Free Wi\-Fi to facilitate your daily routine. **Special Moments:** Champions’ Meeting to celebrate achievements per our policy, plus a birthday day off. **Festive Gifts:** Receive a special Christmas kit to end the year joyfully. And more... At Grupo Cometa, we work to turn dreams into reality. **"Passion for Service" is not just a slogan—it’s a way of being and acting!** We are an innovative group of companies with human-centered management focused on the future. With excellent infrastructure and a welcoming work environment, we proudly rank among the best companies to work for, recognized by Great Place to Work (GPTW). We value our employees through recognition policies, attractive benefits, and professional development opportunities. We are looking for professionals passionate about what they do, committed, and who act with professionalism, ownership mindset, determination, and ethics. If you thrive on challenges and want to join a team that values every talent, grow with us! Learn more about the companies within Grupo Cometa: https://www.viacometa.com.br/