Customer Service Coordinator

Description

Job Summary: Coordinate support, implementation, and customer success teams, ensuring KPIs, SLAs, and service quality, structuring processes, and promoting continuous improvement. Key Highlights: 1. Coordinate support, implementation, and customer success teams. 2. Ensure compliance with KPIs, SLAs, and service quality. 3. Structure processes and promote continuous improvement. An Information Technology company is hiring a Customer Service Coordinator in Curitiba. Grgit is a platform offering project management and team collaboration solutions. Focused on facilitating remote work, the company provides efficient tools to optimize productivity. **What will you do in this role?:** Coordinate support, implementation, and customer success teams. Ensure compliance with KPIs, SLAs, and service quality. Structure processes and promote continuous improvement. Monitor the customer journey, engagement, and retention. Manage requests, prioritization, and critical cases. Directly participate in ERP implementation cycles. If you have previously worked as a Customer Service Supervisor, Relationship Manager, Customer Support Team Leader, or Customer Experience Coordinator, you may meet the requirements for this position. **Company Offer:*** Salary: Competitive with the market. * Benefits competitive with the market. **Other Information:*** Contract: Independent contractor (PJ) * Duration: Full-time * Schedule: To be determined. **WANT TO PARTICIPATE IN THIS SELECTION?** ---------------------------------- * Review all information related to this job posting on Jobbol and apply for free. ***Work Location:*** *On-site in Curitiba / PR* ***Application Deadline:*** *12/19/2025* ***Expected Start Date:*** *12/27/2025* ***JobId.:*** *29381286125* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and unlock the best of the 2025 job market\.*