Level 1 Support Technician

Description

Job Summary: On-site support in Foz do Iguaçu for Level 1 Service Desk, remote user support, initial hardware and software diagnostics, and support for Windows and Microsoft 365. Key Highlights: 1. Proven experience in Support or Service Desk 2. Support for Windows and Microsoft 365 3. Initial hardware and software diagnostics We have been consolidating our position in the market since 2011 as a company specialized in IT solutions, with a service portfolio covering End User Support and Professional Services. We are further expanding our market presence and now employ over 70 professionals distributed across various regions of the country, serving 100% of the national territory. Currently, we are a company recognized for the quality of our services, supporting major market players and serving large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. Interested? Check out the opportunity we are offering: \*Level 1 Support Technician\* Opportunity Type: Exclusively for professionals employed by companies – CLT. Model: On-site support for a 3AM IT client. ?? Duration: Indefinite; ?? Business hours; ?? Foz do Iguaçu/PR \*Responsibilities:\* • Level 1 Service Desk support • Incident registration and tracking (ITSM) • Remote user support • Initial hardware and software diagnostics • Support for Windows and Microsoft 365 • Escalation to Level 2/Level 3 when required \*Requirements:\* • Bachelor's degree in IT (completed or enrolled for over \+12 months) • Proven experience in Support or Service Desk • MS\-900, ITIL 4, and HDI (desirable) Minimum Education Level: Technical Course Desired Qualifications:* Informatics, Technical Course * Internet Informatics, Technical Course * Computer Maintenance and Support, Technical Course * Health Insurance * Life Insurance * Transportation Allowance or Mobility Assistance * College Scholarship * Food Allowance * Meal Voucher * Dental Plan