Traffic Agent

Description

Job Summary: The professional will manage open services, assign and monitor technicians' activities, and ensure timely delivery, working in an environment that values teamwork and professional development. Key Highlights: 1. Assignment and monitoring of technical tasks 2. Focus on customer satisfaction and professional achievements 3. Collaborative and supportive work culture **About the company:** R2T Telecomunicações was founded in 2009 with the goal of exceeding customer expectations through its experienced staff, qualified operations, cutting-edge technology, and extensive expertise in the telecommunications sector. We are a large-scale Bahian company headquartered in Salvador, with branches across several Northeastern states—including Bahia, Ceará, Pernambuco, Alagoas, Sergipe, Piauí, and Maranhão—as well as units located throughout the interior of Bahia. With an encouraging and supportive work climate, R2T strives to ensure its employees learn to work as one family, aiming for customer satisfaction, professional achievements for our staff, and corporate recognition. **Responsibilities:** Check open services in the system; assign tasks according to available time slots; monitor technicians to ensure adherence to scheduled appointments and activity deadlines; report recurring issues to management; initiate escalations or reassignments to guarantee timely execution of tasks. **Requirements:** Completed high school education; Experience in customer service and/or telemarketing. **Salary and Benefits:** Salary: 1\.623,23; Medical assistance; Dental assistance; Transportation allowance; Meal allowance; Total Pass. **Work Schedule:** 6 days on / 1 day off \- CLT (permanent) – 44 hours per week; **Employment Type:** Permanent CLT contract. **We value diversity—so we want you in our team! All our positions are inclusive.**