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**Why join us?****Handoff is the AI agent that runs a construction company.** We help remodelers automate estimating, streamline operations, and win more work \- backed by real\-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes. We are backed by $25M\+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high\-impact solutions that make a real difference for our users. **Product Manager at Handoff** We’re hiring a **Product Manager** to own the roadmap, strategy, and execution of a core product squad. In this role, you’ll lead engineers and designers to ship high\-quality, high\-impact features that improve contractor workflows, while connecting product decisions to measurable business and growth outcomes. This role is ideal for someone who combines a strong product mindset with customer obsession and a high bar for execution. ### **What you'll do** * Own the squad roadmap, strategy, and execution for a core product area. * Conduct continuous customer discovery \- interviews, prototypes, field visits \- and turn insights into clear specs, user stories, and priorities. * Partner closely with engineering and design to iterate quickly and deliver intuitive, polished experiences. * Define adoption, activation, and retention metrics; set up tracking, analyze performance, and iterate based on data. * Produce and update our roadmap and communicate product direction across leadership and GTM teams. * Translate features into benefits and customer outcomes, supporting sales, marketing, and onboarding with clear collateral. * Sweat the details \- QA, polish, and validate every flow and edge case before launch. * Apply Handoff’s product principles \- simplemaxxing, mobile\-first, AI\-first, and customer\-obsession \- to every design, feature, and product decision ### **About you** * 5\+ years of experience in Product Management, ideally in vertical SaaS. * Experience building B2B SaaS products; with AI experience strongly preferred. Track record of shipping 0* 1 or early\-stage features. * Strong skills in customer discovery, research, and ruthless prioritization. * Proven ability to work hand\-in\-hand with engineers and designers in agile environments. * Excellent writing and communication \- able to produce crisp specs, epics, and roadmap docs. * Excitement about construction, remodeling, and home services \- genuine curiosity about contractors’ world. * Bonus experience: CRM, project management tools, payments/fintech, AI\-driven products, or PLG (product\-led growth). * Startup DNA \- comfort in ambiguity, bias for action, stamina for fast\-moving environments * Proficiency in English is a must. * **You are available to work onsite in Austin, Texas for one week each month.** ### **What we offer** * \\uD83D\\uDCB8 Competitive **salary in USD** * \\uD83D\\uDCB0 Attractive **stock options** * \\uD83C\\uDF34 **Unlimited PTO** * \\uD83D\\uDE9B Relocation **allowance** * \\uD83D\\uDC68‍\\uD83D\\uDCBB **Top\-notch** equipment * \\uD83E\\uDDF3 **Team offsites around the world** \- we've already been to more than 5 countries! If you’re excited to build products that transform how contractors run their businesses \- and you thrive in a fast\-paced, high\-impact environment \- we’d love to meet you.**Handoff is an Equal Opportunity Employer.** Handoff is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Handoff will not tolerate discrimination or harassment based on any of these characteristics. Handoff encourages applicants of all ages. Handoff also participates in E\-Verify.

Job Details Employment Type: CLT (Permanent) Professional Area: Customer Service – Telephone Operators/Receptionists Working Hours: 36 hours per week Work Schedule: Monday to Saturday: 4:45 AM to 11:00 AM (15-minute break) – Rotating Saturday and Sunday shifts Salary: BRL 1,200.00 – BRL 1,600.00 Benefits Transportation Allowance; Weekly Rest Day Pay (DSR); Responsibilities and Duties Provide in-person, telephone, and digital customer service to students and visitors; – Register users, sell plans, and manage access control; – Maintain an organized and welcoming reception area according to established standards; – Support the unit’s commercial and administrative teams; – Participate in relationship-building initiatives and promotional campaigns; – Ensure a positive experience at all student touchpoints. Requirements and Qualifications Clear and Motivational Communication; – Empathy and Emotional Intelligence; – Clear and Motivational Communication Employment Regime CLT (Permanent)

Greet customers courteously and efficiently Prepare and serve coffee and other beverages according to company standards Maintain cleanliness and organization of the cafeteria Sell additional products Receive and verify customer orders Contribute to customer satisfaction and loyalty Previous experience in customer service Knowledge of coffee and hot beverage preparation Strong communication and interpersonal skills Knowledge of sales techniques