Description
Position: Internal Support Technician N3 Description:
We are seeking an Internal Support Technician N3 to join our technology team. The professional will be responsible for providing advanced technical support to internal employees, resolving complex hardware, software, and network issues.
Responsibilities:
* Handle and resolve Level 3 technical support tickets, ensuring efficiency and quality of service.
* Perform advanced diagnostics on equipment, operating systems, and networks.
* Collaborate with the IT team to implement solutions and improvements to internal support processes.
* Document procedures and technical solutions to facilitate future support.
* Participate in IT infrastructure upgrade and maintenance projects.
Requirements:
* Proven experience in Level 3 technical support, preferably in a corporate environment.
* Advanced knowledge of hardware, operating systems (Windows and/or macOS), and networking.
* Ability to efficiently and proactively resolve complex problems.
* Strong communication and interpersonal skills to interact with various departments across the company.
* Relevant technical certifications will be considered a plus.