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Job Summary: A professional to provide internal customer support and handle incidents in Datacenter and Corporate Network environments, ensuring service quality and environment integrity. Key Highlights: 1. Internal customer support and incident handling in Datacenter/Network environments 2. Network equipment monitoring 3. Focus on proactivity and environment integrity The professional will be challenged to provide internal customer support and handle incidents in Datacenter and Corporate Network environments, as well as monitor network equipment comprising Vivo's technology infrastructure in Brazil. Emphasis on proactivity, with the mission of ensuring service quality and environment integrity. **Responsibilities and Duties** Network Incident Handling Execution of emergency and scheduled GMUDs (Global Maintenance Updates) Monitoring of Network environments using monitoring tools Participation in maintenance windows Creation of ITO technical manuals Weekly on-call duty **Requirements and Qualifications** Knowledge of TCP/IP, DNS, FTP, NTP, SNMP, and Wi-Fi networks; IP routing protocols – OSPF, BGP; Experience with Cisco routers and switches; Experience analyzing LAN and WAN network issues; Desirable knowledge of Wireshark or related tools; Knowledge of data links; Desirable knowledge of firewalls; Cisco CCNA (Preferred); English (Preferred); **Additional Information** See what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits, but also flexible ones. • Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories including Gym membership, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network, even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or PPR (Profit Participation Program); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your style of dress, your way of being — and where you can be authentically yourself. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day Off) to celebrate your birthday; • Join one of the largest corporate volunteer programs to transform the world; • Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in more than 17 countries! \#VivoMinhaCarreira • Access a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! • All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply to Vivo’s selection processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io — there is no application or hiring fee. We are part of Telefônica Group, the telecommunications leader in Brazil. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, connecting us with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage, reflecting the society in which we live. We maintain a robust internal program anchored on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with providing an excellent experience to our employees. **\#VemPraVivo**
