* **JOB MISSION** Responsible for monitoring, supervision, and operation of Parking Systems. **MAIN RESPONSIBILITIES – What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift’s CCTV operator; Guide customers, via intercom, on resolving issues arising during parking entrance or exit, whenever requested; Manage key control; Screen service authorizations; Report incidents occurring during the shift to the Supervisor; Support the Parking Team in monitoring and identifying problems with equipment or in any area of the parking facility. Support opening and closing activities for parking levels and cashier booths, identifying and anticipating potential incidents; Monitor the Parking Attendants and Valets, verifying area coverage; Report equipment issues—such as Gates, Barriers, APS (Automatic Parking Systems), and Automated Payment Systems (Sem Parar, ConectCar, Veloe, Taggy, Greenpass, etc.)—to Supervisors and technicians; Check CCTV recording, playback, and operational status of all CCTV system components; Perform checklist for camera positioning and functionality; Conduct daily CCTV monitoring operations across the entire parking facility; Modulate and transmit messages over the Parking Facility’s designated radio frequencies; Receive authorization requests from floor stations (e.g., equipment activation authorization, restroom access authorization, etc.); Organize parking areas during opening and closing, paying attention to cleanliness of parking equipment and floors; Screen customers at entrances during shopping center closure hours; Provide customer assistance and release at barrier gates during equipment or ticket malfunctions; Direct vehicle traffic when all parking spaces are occupied; Facilitate vehicle circulation within parking areas; Monitor vehicle stay in the parking facility after shopping center closing; Assist customers in parking areas with discharged batteries, flat tires, or locksmith needs; Maintain parking signage and isolation measures per pre-shift briefing instructions and established standards; Replenish/replace cards at barrier gates; Organize and store all signage, isolation, emergency equipment (vehicle suspension carts, jacks, luminous batons), and PPE; Keep the parking storage area organized (cones, chains, barricades, etc.); Clean parking equipment (Gates, barriers, APS, etc.). **OBSERVATIONS** ---------------