Level 1 Technical Support Professional responsible for providing on-site and remote support to Unimed employees. The professional will resolve technology-related requests, ensure proper operation of equipment, and log all support interactions in internal systems. **Responsibilities:** * Respond to Level 1 service requests (on-site, by phone, or via the ticketing system). * Diagnose and resolve hardware and software issues. * Configure and maintain computers, printers, IP phones, and other devices. * Assist users with access to corporate systems, networks, and workplace tools. * Perform software installations and updates according to internal policies. * Log all support interactions in Unimed’s ticketing system. * Escalate issues to Level 2 or specialized teams when required. * Support IT asset inventory and equipment tracking activities. * Adhere to information security policies and departmental standards. * Demonstrate strong communication skills and a user-focused support attitude. * Exhibit organizational skills and the ability to work effectively under demand. **Basic knowledge of:** * Windows 10/11/Server * Office Suite / 365 * Networking * Printer and device configuration