**Description:** **Responsibilities and Activities:** Hello, we are looking for professionals who are studying in the healthcare field and seeking new challenges for 2026. **We are seeking an Attendance Leader to:** Provide support for customer service; Assist operations in critical customer service cases; Report problem situations requiring resolution by the client’s internal team to supervision and the client; Assist supervision with administrative operational demands; Collect, correct, and register all customer service information in the system; Support operators by clarifying doubts and reinforcing information. Monitor customer service activities; Provide feedback and monitor service quality; Participate in meetings with the management team; Assist in developing action plans addressing any operational needs; Cover supervision duties during absences and vacations; Participate in internal audits; Do you identify with this profile? Applications are accepted until 0901 at 5:00 PM; after applying, please request your manager’s approval of your application via Sinergy. Good luck! **Education:** Currently pursuing or completed undergraduate degree in healthcare; **Required Experience:** Customer service experience; Experience providing supervisory support or serving as an operational leader; Experience with diabetes will be a plus. **Benefits:** Transportation Allowance, Meal Allowance, Medical Assistance, Dental Assistance, Life Insurance, Other Benefits: Partnerships with universities, language schools, Gympass and TotalPass **Behavioral Competencies:** Emotional Balance, Resilience, Time Management Customer Focus, Relationship Building with Diverse Public Profiles Strong Organizational Skills Effective Communication and Interpersonal Skills Flexibility and Innovation Problem-Solving Ability and Conflict Management **Technical Competencies:** CRM systems such as Salesforce Genesys (telephony) Microsoft Office Suite 2512300202491938546