Service Agent

Description

Job Summary: The professional will operate the telephone switchboard, route calls, register guest requests, ensure service follow-up, provide information, and support upselling/cross-selling initiatives. Key Highlights: 1. Telephone support and call routing 2. Registration and tracking of guest requests 3. Support for upselling and cross-selling * Operate the hotel's telephone switchboard * Receive and route internal and external calls * Register and track guest requests (housekeeping, laundry, maintenance, room service, wake-up call, etc.) * Ensure follow\-up on requested services * Provide clear information about the hotel, its services, and local attractions * Perform system-based controls and registrations * Support **upselling and cross-selling** initiatives * Ensure organization, cleanliness, and proper functioning of the department **Requirements** * Completed or currently pursuing a bachelor's degree (Hospitality, Tourism, or related fields – preferred) * Fluent English \| Spanish preferred * Basic computer skills (Windows and hotel management systems) * Strong communication skills, clear diction, professional demeanor, and friendliness * Cordial, organized, and proactive profile Work Schedule: 5:00 PM to 10:52 PM / Rotation: 6 days on, 1 day off Employment Type: Full-time CLT contract Compensation: R$2\.000,00 \- R$2\.025,00 per month Benefits: * Medical insurance * Dental insurance * Food basket * Commercial partnerships and discounts * Life insurance * Transportation allowance Language Requirements: * English (Mandatory) Work Location: On-site